Yesterday I had a brief telephone conversation with a young customer service person at my bank. Afterwards I had to rate the poor boy 1-5 on a number of criteria, his speed of response, his effectiveness with dealing with my query, his general helpfulness, his manner,...
Twelve years ago, when my editor, Rosemary Cheetham at Orion Books originally asked me to write a series set in the Second World War in London, I was delighted because I was actually living in London at the time. Plus I had countless museums, libraries and World War...
I’ve had terrible trouble with my poppy this year. The first one’s stalk broke within ten minutes. I replaced it with a stick-on one which had disappeared before I had even got home. The third one fell to bits today as I put on my coat after a delicious lunch in a...